Following the success of the Education Technology Forum, we wanted to share an example of how to connect IT teams and innovate student services, from one of our sponsors – Freshworks. 

This discussion looks at Higher Education institutes that have invested within IT and technology to deliver value to all constituents while addressing their distinct needs. 

With insight from Simon Johnson, VP and General Manager for Freshworks UKI, alongside Sonja Browning Page, Chief Digital Information Officer (CDIO) at Brunel University London, this session looks at how service management is being used to deliver a unified student and staff experience. 

Briefing / talking points / key takeaways from the session include: 

• Creating a unified experience for students, faculty, and staff members to streamline campus-wide service management. 
• Balancing act between digital & brick-and-mortar university IT infrastructure. 
• Exploring how a “future-back” approach with Freshservice for universities can pave the way for long-term growth in the next decade. 
• Engaging in an open forum to ask questions and gain insight

 Watch the on-demand session here.